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RETURNS & REFUNDS

If for any reason you need to return your leather jacket for a refund or replacement, please follow the simple, hassle free procedure below.

You have the right to return any jacket within 7 days after delivery if you live within the UK. Jackets need to be returned within 14 days if you are outside the UK.

We only offer a refund or exchange if the item is in brand new re-sellable condition with hang tag still attached. Any item in worn condition or with hang tag removed will not be considered for a refund or exchange.

Please package your return with care; zip/button the jacket and fold it and return in  proper sized packaging. Not doing so may affect the re-sellable condition and the jacket may be returned to you.


If you require an exchange:
You are responsible for the cost of shipping your order back to us.
You will also need to pay the shipping for the replacement jacket.
UK & Europe: £24.00
North America: £28.00
Eastern Europe: £30.00
Asia Pacific & Oceania: £26.00
Central & South America: £37.00

Once your return is received you will be notified via email regarding the shipping fee.  Please allow a couple of days. Your order must be in-processed.

If you require a refund:
You will be credited the price of the jacket minus shipping fee within 14 days from the date we receive the returned jacket.
Please remember to fill out your returns form included with your jacket. We are unable to process or deal with your refund without a returns number.

This policy is only relative to Soul Revolver leather jacket styles. It does not cover individual custom made jacket styles ordered via the Custom  section or jackets that have been customized by special request.  Jackets ordered from this section are not eligible for refund but will be looked into on an individual case basis.

Please complete your returns form with your order number, name and any exchange information. Post your return to the below address:

Soul Revolver Factory
Returns Department
9 Back Lane
Hampstead
London
NW3 1HL
UK
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
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